Diagnosing the Problem Accurately defining a problem is a crucial first step in the improvement process. We have several proven tools that provide objective information and insight on what may be limiting the performance of an individual, team or organization.
Myers-Briggs Personality Types Indicator Kay is a certified MBTI instructor and uses this valuable tool to help leaders relate more effectively to their staff and co-workers. This process can be done in-person or by phone and internet.
One-on-One Conversations With the right background information I can evaluate a person's level of commitment to her job and to the team. As a RN in an ICU I learned to get information from people under difficult circumstances. I've applied these same skills to communicating with supervisors and leaders. These one-on-one sessions are valuable prior to working with a department whether it be in a training role or as a coach.
Employee Surveys We have developed a 20 question survey that is easy to administer and gives a lot of information in a timely manner. Information is obtained in four key areas of team performance: Can they do the job? Do they want to do the job? Do they have what they need? Are they organized to do it? Using statisitical analysis we're able to identify areas where the employees are satisfied and areas that need attention.
